It's every financial institution's worst nightmare: you sign up for service with a software provider or vendor, hoping for a great experience. You're excited about the software, and looking for a chance to grow your business and meet your objectives. You're also looking forward to getting the tailored, customized attention you need to launch your new system.
Instead, you get left out in the cold. It's nothing like you expected, and you're not sure where to go from here. Even big-name providers don't often provide the attention, assistance, and support financial institutions crave. It's a frustrating yet common situation.