8:00 - 9:00 a.m.

Breakfast Buffet

9:00 - 9:30 a.m.

Opening General Session and Welcome

9:30 - 9:45 a.m.

Break (transitional)

9:45 - 10:45 a.m.

Session 1 Classes

Troubled Loans Part 1 - The Terrible, Horrible, No Good, Very Bad Day Class
"Alexander and the Terrible, Horrible, No Good, Very Bad Day" is a story about a bad day in young Alexander’s life. He went to sleep with gum in his mouth and woke up with it in his hair. While getting out of bed, he tripped over his skateboard. He knew it was going to be a terrible, horrible, no good, very bad day. Nothing went right. We all have days like Alexander, both as a borrower and an employee in the loan servicing department. Join us as we travel down the path of troubled loans and ensure they’re properly coded in the Loan System and improve our day. We'll start with Terrible (non-performing) to Horrible (Bankruptcy) to No Good (Non-Accrual) to Very Bad (Foreclosure, Repossession & Judgment and Charge Off) and end with a beautiful loan statement to summarize everything. Games and prizes are included. 

Instantaneous Payments with EFT GOLD Now
Come learn about the new and exciting possibilities of instantaneous payments powered by EFT GOLD Now, which uses the new Federal Reserve FedNow℠ instant payments service.

eBanking - New Deposit Account Opening
Offering online account openings has several compelling benefits. There are cost savings, disaster recovery benefits, efficiency improvements, as well as increased convenience for your customers. Come see our enhancements and ideas to help you succeed with online account opening.

10:45 - 11:15 a.m.

Break / Vendor Marketplace

11:15 - 12:15 p.m.

Session 2 Classes

Manage Your Bank's Learning Efforts with Bridge Learning Management System
All banks have their own method of providing compliance and regulatory training to their employees. FPS GOLD has done its part to provide training on the software systems that you use at the bank to run your business. So how do you manage it all to know what training your employees have already completed or have yet to complete?

With the Bridge Learning Management System, your institution can house all training modules in one place while maintaining the ability to assign training as needed and track that training from assignment to completion. In this session, you'll learn how you can make use of Bridge within your institution from a management perspective; from assigning training, to running reports, to creating your own training, and even adding training modules that you may have purchased from a third party. Come see how Bridge can make the most of your learning efforts.

Teller Capture
This session will provide a demonstration and some hands-on experience with the FPS GOLD Teller Capture solution. Using Teller Capture can simplify transaction processing by electronically capturing items at the time of presentment. Image-based transaction processing enables frontline employees to capture images of checks, deposit slips, loan coupons, and more at the teller line. Teller Capture can also improve the customer experience by providing transaction images accessible on account history immediately as transactions are performed.  

eBanking - Support, Efficiencies, and Vital Third Parties
This class will help even the seasoned user become more efficient at providing eBanking support and managing third-party interfaces. Come ready to learn the ins and outs of supporting your eBanking customers.

12:15 - 1:45 p.m.

Lunch Buffet / Vendor Marketplace / Lunch-n-Learn

1:45 - 2:45 p.m.

Session 3 Classes

Loan Forum
The lending environment continues to change all around us. The Loan Forum gives you the opportunity to share thoughts and ideas on growing with these changes. Prepare to share your ideas and network with other clients and FPS GOLD personnel. We encourage you to pre-submit your ideas and topics of discussion prior to the forum to tmurphy@fpsgold.com or brandonw@fpsgold.com.

Deposit Forum
Come to this year’s Deposit Forum to share ideas with other FPS GOLD clients about our deposit-related systems. We need your input to continue making our systems better. We encourage you to pre-submit/email your ideas and topics of discussion prior to the forum (daynak@fpsgold.com) so that we can be prepared to address them with the entire group.

Accounting Forum
What’s happening in the accounting realm? This is an open forum for accounting-related questions and discussions. During the forum, we’ll discuss what’s new and upcoming from our perspective, but we'd also like you to bring discussion topics. This is a class of your peers and a great platform to share what you’re encountering in the banking industry and your day-to-day work, ideas for future programming enhancements and requests, issues from examiners, regulators, or auditors, best practices, and questions on new products and services. You're welcome to submit any topics you’d like to discuss beforehand to fint@fpsgold.com. 

2:45 - 3:15 p.m.

Break / Vendor Marketplace

3:15 - 5:00 p.m.

National User Group Meeting

8:00 - 9:00 a.m.

Breakfast Buffet

9:00 - 10:00 a.m.

Session 4 Classes

Troubled Loans Part 2 - Charge Off Recovery Screen
Loan servicing for troubled loans has changed over the past few years, and there has been an increased need for efficiencies and consistency when a loan gets to a Charged Off status. We don't want charged-off loans to become a segment of your loan portfolio; however, if you need to charge off a loan, we want the process to be as simple as possible. FPS GOLD programmers and Client Services team members have been working diligently over the last couple of years to design a new screen that will simplify the day-to-day processes needed for charged-off loans. We're excited to demonstrate the functionality of the new screen from a servicing perspective for conference attendees. 

Evaluating a Third Party's Risk Mitigations and Security Controls
Come join in on a presentation and discussion about evaluating the mitigations and security controls implemented by a third-party service provider. We'll discuss where to find these mitigations and controls, ways to evaluate testing and validate efficacy, and strategies for handling the residual risk. One specific example that will be included is the use of multifactor authentication (MFA), as this appears to be a current focus in the regulatory space. This is a great discussion for folks who work in IT, security, auditing, vendor management, and compliance and for managers responsible for these functions.

eBanking - Fighting eBanking Fraud
Fraud is at the forefront of every financial institution’s priorities and minds. Come and learn how to leverage the tools available (Outseer, Verafin, etc.) to help protect your institution and customers.